Delivery times depend on where you live and where we send your purchase from.
You will be informed of your delivery time when you check out, before you pay for your order.
Normal delivery times are:
Spain 1 working day,
Germany 2 working days for major cities up to 3 working days in smaller towns.
Other EU countries 3 to 4 working days.
Europe outside EU up to 5 days,
UK due to Brexit this is taking up to 21 days. Remember you get 21% off our prices (Spanish VAT) but will pay 20% UK VAT on arrival to the delivery company.
USA, Mexico, Canada: 3- 4 days to major cities, up to a week otherwise.
Rest of World: up to 30 days.
Our warehouse is open from 10am to 7pm and orders received after 3pm CET count as being received the following day. Orders are sent from our warehouse in Barcelona.
Maximum delivery costs:
Depending where you live and how much you spend delivery costs will vary:
Spain 3.00€, Germany 6.90€ rest of EU 14.90€. Free delivery in Spain and Germany with purchases over 39€. Free delivery in rest of EU with purchases over 150€. Tax free delivery with tax ID. You may need to pay import taxes additionally.
Europe outside EU from 20.00€ (includes UK) Worldwide except remote countries and islands from 25€ to 49€, very remote countries and islands from 70€ to 100€.
You will be sent a tracking number when we send your order.
EU: Please note that you must pay courier return of any articles with size problems and subsequent re-delivery costs. But you have up to 30 days to make a return. We do not accept returns of sex toys or underwear.
Contact first: firstname.lastname@example.org
Online Returns, Boxer Barcelona, Diputació 184-186, Barcelona 08011, Spain
Or in Germany to: Online Returns, Boxer Berlin, Eisenacher Strasse 11, 10777 Berlin, Germany
Items are checked thoroughly before sending and packaged well and discreetly.
Exchange & Refund Policy outside European Union
The UK is now outside the EU, these conditions also apply to the UK. Please note that for deliveries outside the European Union exchanges and refunds are complicated. We will accept both BUT you must complete an exportation invoice to accompany your return which must include the same information as our invoice to you. We will, on receipt, exchange the item but charge you both the 25% import costs we incur to receive your returned item and the return shipping costs of your exchanged item. In case of refunds we will, on receipt of goods, refund your payment less the 25% import costs of your item(s) the original transport costs and the 5€ refund fee charged by our bank. We can help you: email@example.com. Let's get it right before shipping.