Delivery
Delivery times depend on where you live and where we send your purchase from.
You will be informed of your delivery time when you check out, before you pay for your order.
Normal delivery times are:
Spain 1 working day,
Germany 2 working days for major cities up to 3 working days in smaller towns.
Other EU countries 3 to 4 working days.
Europe outside EU (include UK) 24-48 hours,
Remember you get 21% off our prices (Spanish VAT) but will pay your country's VAT on arrival to the delivery company (in UK it is 20%)
USA, Mexico, Canada: 3- 4 days to major cities, up to a week otherwise.
Rest of World: up to 30 days.
Our warehouse is open from 10am to 7pm and orders received after 3pm CET count as being received the following day. Orders are sent from our warehouse in Barcelona.
Maximum delivery costs:
Depending where you live and how much you spend delivery costs will vary:
Spain 3.00€, Germany, Italy, France, Belgium, Netherlands and Luxemburg 6.90€ rest of EU 14.90€. Free delivery in Spain, Germany, Italy, France, Belgium, Netherlands and Luxemburg with purchases over 39€. Free delivery in rest of EU with purchases over 150€. Tax free delivery with tax ID. You may need to pay import taxes additionally.
Europe outside EU from 29.00€ (includes UK) Worldwide except remote countries and islands 49€.
You will be sent a tracking number when we send your order.
Returns
EU: Please note that you must pay courier return of any articles with size problems and subsequent re-delivery costs. But you have up to 30 days to make a return. We do not accept returns of sex toys or underwear.
Returns to:
Contact first: online@boxerbcn.com
Online Returns, Boxer Barcelona, Diputació 184-186, Barcelona 08011, Spain
Or in Germany to: Online Returns, Boxer Berlin, Eisenacher Strasse 11, 10777 Berlin, Germany
Packaging:
Items are checked thoroughly before sending and packaged well and discreetly.
Exchange & Refund Policy outside European Union
We regret that we cannot accept returns on orders from outside the European Union under any circumstances.
Transport costs and customs requirements and duties make this too costly and complicated.
If you are not happy with the fit or size of your item the only solution is to bring the item to one of our stores, or pass it to a friend who is willing to bring it for you. Or why not gift your purchase?
If you wish to return in store we have stores in Barcelona, Madrid, Torremolinos and Gran Canaria in Spain and in Berlin, Germany.
Please note sex toys, masks, hoods and underwear cannot be exchanged even in store for reasons of hygiene.
If you wish to arrange to return an item to a store or if we have made a mistake and sent you an incorrect item or size please make sure to contact us within 30 days of your purchase by email to: online@boxerbcn.com