Delivery

Delivery times depend on where you live and where we send your purchase from.
Se You will be informed of your delivery time when you check out, before you pay for your order.

Normal delivery times are:  

Spain 1 working day,
Germany 1 working day for major cities up to 3 working days in smaller towns.
Other EU countries 3 to 4 working days.
Europe outside EU up to 5 days,
UK before and after Brexit 3 days.
USA, Mexico, Canada: 3- 4 days to major cities, up to a week otherwise.
Rest of World: up to 30 days.

Our warehouse is open from 10am to 7pm and orders received after 3pm count as being received the following day.

Delivery costs:

Spain 4.90€, Germany 6.90€ rest of EU 14.90€, Europe outside EU 19.90€, Worldwide except remote countries and islands 50€, Remote countries and islands 100€. Free delivery in EU with purchases over 200 euros. Free delivery worldwide with purchases over 500 euros. Tax free delivery with tax ID. You may need to pay import taxes additionally.

You will be sent a tracking number when we send your order.  

Returns 

EU: Please note that you must pay courier return of any articles with size problems and subsequent re-delivery costs. But you have up to 30 days to make a return. We do not accept returns of sex toys or underwear.

Returns to:  

Contact first: online@boxerbcn.com
Online Returns, Boxer Barcelona, Diputació 184-186, Barcelona 08011, Spain

Or in Germany to:
Contact first: berlin@boxerbcn.com
Online Returns, Boxer Berlin, Eisenacher Strasse 11, 10777 Berlin, Germany

Packaging:

Items are checked thoroughly before sending and packaged well and discreetly.

Exchange & Refund Policy outside European Union 

Please note that for deliveries outside the European Union exchanges and refunds are complicated. We will accept both BUT you must complete an exportation invoice to accompany your return which must include the same information as our invoice to you. We will, on receipt, exchange the item but charge you both the 25% import costs we incur to receive your returned item and the return shipping costs of your exchanged item. In case of refunds we will, on receipt of goods, refund your payment less the 25% import costs of your item(s) the original transport costs and the 5€ refund fee charged by our bank. We can help you: online@boxerbcn.com. Let's get it right before shipping.